University of Surrey

Strategic Technology Management in Hospitality

Bryan has been engaged by the School of Hospitality and Tourism Management (SHTM) at the University of Surrey to facilitate the development and delivery of a new course as part of the Executive Programme.

The SHTM has been given a top-five ranking and five stars in this year’s QS World University Rankings. The School, which is currently ranked number one in both the Guardian University Guide 2017 and the Complete University Guide 2017, has now been recognised for its world-class reputation for research in hospitality, tourism and events and is ranked in the top five globally for its publications.

The Strategic Technology Management in Hospitality course examines Trends, know-how and strategies to better manage critical technological investments. It is a comprehensive course designed for executives in hospitality. The course has been designed to support executives to:

  • Make informed considerations on investment decisions and their impact on the guest experience, operational performance and profitability.
  • Develop a technology strategy as part of their business plan to successfully select and implement technology solutions.
  • Confidently ask the right questions when considering current trends and future needs.
  • Gain a broader appreciation to enable a constructive partnership between the business and IT.
  • Develop sound theoretical and practical skills to confront technological change and combine transformation with innovation.


Key outcomes are:

  • Develop effective technology‑enabled programmes aligned to your business strategy.
  • Use appropriate IT governance and planning processes.
  • Enhance your decision making on technology investments.
  • Appreciate the benefits between ‘in-house’ and ‘out-sourced’ solutions and services.
  • Understand the latest trends and where to go for more advice.
  • Recognise the pitfalls that come from a poor approach to adopting technology.
  • Network, share ideas with other leaders.


The next course is on 5th and 6th October 2017 at the University of Surrey, Guildford.

Click here for the brochure: Strategic Technology Management Brochure